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Danpaka1's avatar
Danpaka1
Seasoned Novice
9 months ago
Solved

EA Help beta code issue keeps saying invalid code?

I received a PS4 code even though my preferred platform is PS5. I am trying to use the new help tool but every time I submit the case I get an email saying my beta code is invalid. I’m literally copy...
  • EA_Aljo's avatar
    EA_Aljo
    9 months ago

    Hi there, @Danpaka1 

    I'm sorry to say, we cannot grant a code for a different platform than the one yours was created for.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
9 months ago

Hi there, @Danpaka1 

I'm sorry to say, we cannot grant a code for a different platform than the one yours was created for.

Danpaka1's avatar
Danpaka1
Seasoned Novice
9 months ago
@EA_Aljo Hi, I understand this but when I’m trying to submit a case (using the self service beta code tool) the case is immediately being closed as it thinks my beta code is invalid? Not sure what else I’m supposed to do or what the purpose of the self help tool is.

This is clearly an error which has been posted about hundreds of times by other users today. How else can this be fixed?

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