Account hacked
Hello EA Support,
I’m contacting you because I believe my EA account on PS5 was compromised.
The last time I logged in, around five days ago, everything on my account was normal and my full squad was intact. When I logged in today, I discovered that my entire active squad had disappeared. The players are no longer in my club and only concept versions remain in my squad.
I invested a significant amount of money and time into building this team. I did not discard any of these players, transfer them, or use them in any SBCs. As far as I can tell, someone gained unauthorized access to my account and removed the players without my knowledge
Since discovering this, I have changed my password and enabled Two-Factor Authentication to secure the account. I would appreciate it if you could investigate any login activity on my account over the past five days and check for any unauthorized access.
I would be grateful if the missing player items could be restored to my club.
Thank you for your time and assistance. I look forward to hearing from you.