Forum Discussion

2 years ago

Solved

EA pro play

so i pre order ea fc25 standard edition then i subscribed for ea pro play annual , and now i want to refund the standard edition and it says within 14days from game release if i didnt open it , my qu...

EA_Darko
2 years ago
Hey @3DSkillz you can find all the info around refunds here: https://help.ea.com/en/help/account/returns-and-cancellations/

You can make a refund request:

within 24 hours after you first launch the game.

within 14 days from the day you bought it, if you haven't launched the game.

within 14 days from the release date if you pre-ordered the game and haven't launched it yet

Best thing to do is wait till early access behind and then follow the steps there.

Darko

EA_Darko

Community Manager

2 years ago

Hey @3DSkillz you can find all the info around refunds here: https://help.ea.com/en/help/account/returns-and-cancellations/

You can make a refund request:

within 24 hours after you first launch the game.
within 14 days from the day you bought it, if you haven't launched the game.
within 14 days from the release date if you pre-ordered the game and haven't launched it yet

Best thing to do is wait till early access behind and then follow the steps there.

Darko