Forum Discussion

9 months ago

FC25 Companion App issue on Android

Can the Companion app get an update to fix the issue after the most recent update. The app has shifted up the screen, on my phone at least. The top section of the App that contains the back but...

EA_Darko

Community Manager

9 months ago

Hey all, can you try the following:

Open Apps
Expand all Apps
Find the game launcher
Check if a default launcher is selected
If not tick the box for Google/Pixel and save

Try the app again and let us know what happens.

Darko

NoizUK

9 months ago

@EA_Darko

I've gone to Settings > Apps > show all Apps but I can't see anything referring to game launcher.

I've opened the Companion app in there if that's what you mean but again nothing referring to the default launcher listed.

To add, I can see Home app (Pixel Launcher) listed under Default apps, there is no other option listed to select so it is set to Pixel launcher there.

EA_Darko
Community Manager
9 months ago
No harm reaching out to your phone support for assistance @NoizUK.

They may have some ideas to help.

Darko
- NoizUK
  9 months ago
  @EA_Darko Pixel launcher is set, I don't see how Google could provide anything on this.
  This issue is only present to the Companion app, no other app displays like this.
  The issue started after the update previous to this morning, as @Historik says, it's been like this for roughly 2 weeks now.
  I have attached a screenshot also, you can see the black space at the bottom from where the app has shifted up.
- Historik
  9 months ago
  It's not us; it's EA. Just forward the problem to your development team and let them fix this pathetic bug instead of giving this kind of useless advice.
  - xCHI-CHOxx
    9 months ago
    Same issue, tried all the troubleshooting nothing works. Please forward to the mobile devs.