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TatanM23's avatar
8 months ago

Hacked account

Hello, I wanted to know if in fc25 if an account is stolen and they verify that it was really stolen… can it be recovered with all the coins spent? Even if that means removing all the players from the process before the theft occurred?

4 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi there, 

    If your account has been compromised and you've lost content, you can contact EA Help Support and they will escalate your case for further investigation. All investigations are done independently and you might get your content back according to the outcome of the investigation. 

  • I’ve just spoken to an advisor who was very helpful with this. 
    id just like to say thanks very much to the low life who stole 1.3 million of my coins and three of my best high rated players in my UT and thought it funny to replace them with others from my club as if I wouldn’t notice!

    These people need to try and earn coins and players rather than hack and steal from genuine players! 

  • In answer to your question as you can see from my other post here my account was hacked last Sunday with 1.3 million coins taken and three valuable players also removed. 
    I reported to E.A on Monday and to their credit they have investigated and credited my account with 1.9 million to cover the players taken as well as the coins.

    This has restored my faith in their complaints system so thank you E.A . 

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