How to contact EA help

Yes I initially was able to raise a ticket and the ticket was closed 12 hours later saying fixed when the issue hadn't been fixed. Now whenever I try to open a new case it goes straight to status "waiting on player" it says I have to press resume case otherwise the case will be autoclosed. When I press resume case NOTHING HAPPENS. 

I had coins wiped from my account for coin buying when all I had done was trade - I have never bought coins. EA have now done something to my account whereby I can't raise another case as it automatically goes into "waiting on player". It's ridiculous after raising one case EA have now prevented me from raising any other cases or talking to EA chat. There is clearly come sort of autoblock now on my account. Every SINGLE time I try to create a new case it goes straight into the "waiting for player" limbo status.

Absolutely disgraceful way to treat a customer who has done nothing wrong.