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Aidanwwc's avatar
6 months ago

I got falsely banned on EAFC 25 due to accused usage of cheats.

Hi everyone, I would like to start off by explaining the situation I'm in. About a month ago, I've received an email saying that I've been banned on EAFC 25 due to alleged cheating. I've since been applying for appeal to lift my ban, however to no avail I was rejected from time to time for 10 times. After the 2nd attempt, I've only been receiving the same automated rejection letter which indicates that they did not review my account accordingly. To clarify, I don't believe that my level of gameplay was that of a cheater's nor did I install any third party software. If my gameplay was reviewed, it would be evident that no cheats have been used. It is in my principles that I always play the games fair and square according to the rules and guidelines stated in order to create a friendlier environment for the community. Is there any way to reach out to an EA admin to discuss this issue with? If it is your kindest intention, please do let me know. Thank you for reading and have a nice day!

3 Replies

  • @Aidanwwc You have to reach out to the terms of service team which it sounds like you already have. If you have more appeals try again and add more detail. If you are out of appeals and there is nothing more to add the ban will probably stand.
  • Aidanwwc's avatar
    Aidanwwc
    6 months ago

    If I'm right, I indeed have tried reaching out to the terms of service team, however my request status would always change from "NEW" to "RESOLVED". If I'm being real, this is my first time encountering such issues so I have no idea what information could I possibly provide them with other than them reviewing my gameplay because I don't record my gaming sessions. It makes me wonder what evidence are they looking for when they didn't considered the possibility that one might not record their gameplay.

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