I got mbappe in player pick and my game froze so i picked dovbyk idk what to do

As You can check the attached video i opened a store pick and i got mbappe but my game froze and i couldnt pick any other as it had picked dovbyk i dont know what to do can you take dovbyk from my club and give me the mbappe? I have full video and my bank payment as i bought fifa points for that u can check whatever you want. Please