Forum Discussion

10 months ago

missing reards for ea play pro

I subscribed to EA play Pro and it was my first subscription. But I didn't receive 1600 fc points and Hero packs in my fc25 ut. Anyone can help me with that. Thanks a lot.

EA_QueenBee

Community Manager

10 months ago

Hey @comeonloop666,

EA Play Pro is only for the EA app. Do you also play on PC, or do you play on a console?

comeonloop666
10 months ago
I am pc user. I can find the ea pro logo under my name in ea app. Thanks for your reply.
comeonloop666
10 months ago
by the way, I also try to login to my fc25 ut Account in pc and webapp. But I don’t receive the hero pack and 1600fc point. Could you please help me to fix this issue?
- EA_QueenBee
  Community Manager
  10 months ago
  @comeonloop666,
  
  Do you usually play on Steam? If so, could you try installing and running the game via the EA app? The EA Play Pro edition is its own little thing, and it might just not be catching it properly. Let me know if that helps.
  - comeonloop666
    10 months ago
    I bought fc25 in steam. I have tried to luanch the game via ea app but did not receive the reward. Do you mean I should delete the game on my computer and redownload it via ea app？