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HishyS4NK's avatar
HishyS4NK
Rising Newcomer
11 months ago
Solved

No update on case after 7 days/live chat not working

I have an open case due to my account being hacked and my FC25 players and coins being stolen EA confirmed this and advised id receive everything back (proof of this in a live chat with advisors) the case was opened on the 17/10/24 and I’ve had neither my coins or players returned, now every time I try to to live chat it kicks me back to the Home Screen of the EA website any help would be appreciated the case number is 192364315

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    11 months ago

    Hi @HishyS4NK 

     

    I would recommend reaching out to our support for further account assistance. 

     

    Create a support ticket on our help site with this link.

     

    We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to reach out to our support to look into this further and assist with your account information.  

     

    Cheers, 

  • Hey ,mate.

    Have they updated your case?

    Im currently dealing with the same problem.

  • Hey, please expect silence as it'll take them 5 years in buisness days to get to you. They're in Cabo right now sipping on Martin's while they dance around on pushing an addiction to children 

  • Why you guys making it so hard to get reached by your community, and not help people ? I ve been trying to find a live chat the past 2 days, and I get one and the chat gets closed by agent  after telling me I m gonna get 6 digit in my mail.  wait timer is 2 sec for ending the chat and I got none sort of mail, you pushed the wrong button or what?

  • You literally can't creat a support ticket through that link. You can't connect with anyone with EA because they are a clown company who don't care about their customers.

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