Forum Discussion

Rising Newcomer

11 months ago

Solved

No update on case after 7 days/live chat not working

I have an open case due to my account being hacked and my FC25 players and coins being stolen EA confirmed this and advised id receive everything back (proof of this in a live chat with advisors) the case was opened on the 17/10/24 and I’ve had neither my coins or players returned, now every time I try to to live chat it kicks me back to the Home Screen of the EA website any help would be appreciated the case number is 192364315

EA_Illium
11 months ago
Hi @HishyS4NK

I would recommend reaching out to our support for further account assistance.

Create a support ticket on our help site with this link.

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to reach out to our support to look into this further and assist with your account information.

What to do if your EA Account has been hacked - EA Help

How to help manage your EA Account security and safety

Cheers,

5 Replies

EA_Illium
EA Staff (Retired)
11 months ago
Hi @HishyS4NK

I would recommend reaching out to our support for further account assistance.

Create a support ticket on our help site with this link.

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to reach out to our support to look into this further and assist with your account information.

What to do if your EA Account has been hacked - EA Help

How to help manage your EA Account security and safety

Cheers,
BalsaDr
10 months ago
Hey ,mate.
Have they updated your case?
Im currently dealing with the same problem.
FourSwords22
10 months ago
Hey, please expect silence as it'll take them 5 years in buisness days to get to you. They're in Cabo right now sipping on Martin's while they dance around on pushing an addiction to children
Chainkiller1907
10 months ago
Why you guys making it so hard to get reached by your community, and not help people ? I ve been trying to find a live chat the past 2 days, and I get one and the chat gets closed by agent after telling me I m gonna get 6 digit in my mail. wait timer is 2 sec for ending the chat and I got none sort of mail, you pushed the wrong button or what?
leelemon99
9 months ago
You literally can't creat a support ticket through that link. You can't connect with anyone with EA because they are a clown company who don't care about their customers.