permanent ban

Hello, the worst company in the world
Greetings, I submitted a case on February 8, meaning that it is 17 days ago due to the ban that I received. I do not know why, and I contacted customer service 5 times, and each time they told me that the team is reviewing the ban and that it does not take more than 10 working days.
Until now, I do not know the reason for the ban, and I think you do not know either
That's why you are the worst without competition
Thanks