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derbederen's avatar
derbederen
Newcomer
17 hours ago
Solved

PLS HELP ME

I bought FC points, but they were not transferred to my account, and they were withdrawn from my bank account. There was no refund. I would be glad if the authorities would take care of them.

  • EA_Barry's avatar
    EA_Barry
    4 hours ago

    derbederen 

    Please make contact with an EA Game Advisor so we check what is happening on your account.
     
    Click the following link to get started:
     
    https://help.ea.com/help/faq/using-ea-help/
     
    Thanks.

2 Replies

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  • RadioShaqs's avatar
    RadioShaqs
    Hero
    16 hours ago

    The most common reason is you bought them on the wrong year. So double check that it was for 25. 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    derbederen 

    Please make contact with an EA Game Advisor so we check what is happening on your account.
     
    Click the following link to get started:
     
    https://help.ea.com/help/faq/using-ea-help/
     
    Thanks.

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