Problem purchasing
Hello @EA_Poppy ,
I purchased the game FC 25 , and the payment was successfully deducted from my account. However, when I launched the game, not all the menus appeared.
When I click on the "Upgrade" option, I receive the following message:
“There was a problem purchasing this item. Please try again.”
I have been facing this issue for two weeks now.
Hi @ala-dhia,
You posted on the German-speaking Apex forums, so I am moving your post over to the English FC 25 boards. Please be careful to post in the relevant language boards and within the correct game boards to best get help.
What platform did you purchase FC 25 on? If it has been on console, then please reach out to either Xbox or PlayStation support.
If the purchase has been via the EA app, you can reach EA Support here: https://help.ea.com/en/help-home/
