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Community Manager

Re: Missing hero pack and coins fc25

The Hero pack was an early preorder incentive that ended on August 21st 4pm UTC, and the 250,000 Clubs coins are for the Clubs game mode, not Ultimate Team.

3 Replies

tiamo1222
1 year ago
I have purchased my fc25 on the 13th of September
TheMetalMusicia
1 year ago
What can I do to get the hero pack I'm missing, I bought the game the 19. this month and have yet to receive it, when I tried asking EA advisors they say they can't don anything and to contact the seller. I bought the game through the EA app on PC.
EA_QueenBee
Community Manager
1 year ago
Hey @TheMetalMusician,

Again, the hero pack was an early preorder incentive that ended on August 21st 4pm UTC. If you preorderd on the 19th of September, then you won't get the hero player.