Forum Discussion

8 months ago

Solved

No Reason but ı got Banned

Hello Everyone I've been banned since 3.12.24. I sent to many mail to EA Team but not answer. Ban reason is empty. I m legal player everytime. I didnt do anything against to EA Rules. ı want to ...

Mikimuster3
8 months ago
@cocogoolll Hello & welcome to our forum!
I see that you've already reached out to EA, but I’d like to point out that the EA TOS (Terms of Service) team and EA Support team are two separate departments:
1.) Quick Response: The Support team can only check the status of your ban, for instance, if you haven't received the email notification. You can reach them here:
EA Help= https://help.ea.com/en/help/faq/using-ea-help/
2.) Longer Wait: If you're looking for details regarding the reason for your ban or wish to appeal, you’ll need to contact the TOS team:
EA TOS Team= https://help.ea.com/en-gb/help/account/information-about-locked-or-banned-or-suspended-accounts/

I also noticed that you submitted an email to have your account unbanned, but you haven’t received a response in the past 5 days. Please be aware that the TOS team usually has a response time of 10+ days. 🤨

Mikimuster3

Hero+

8 months ago

@cocogoolll Hello & welcome to our forum!
I see that you've already reached out to EA, but I’d like to point out that the EA TOS (Terms of Service) team and EA Support team are two separate departments:
1.) Quick Response: The Support team can only check the status of your ban, for instance, if you haven't received the email notification. You can reach them here:
EA Help= https://help.ea.com/en/help/faq/using-ea-help/
2.) Longer Wait: If you're looking for details regarding the reason for your ban or wish to appeal, you’ll need to contact the TOS team:
EA TOS Team= https://help.ea.com/en-gb/help/account/information-about-locked-or-banned-or-suspended-accounts/

I also noticed that you submitted an email to have your account unbanned, but you haven’t received a response in the past 5 days. Please be aware that the TOS team usually has a response time of 10+ days. 🤨

cocogoolll
8 months ago
@Mikimuster3 Thank you @Mikimuster3 ı waiting to TOS team. I m sorry this ban is big mistake. Such decisions are very bad for legal players.