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Issue with Squad Battles Disconnects - Request for Resolution","id":"message:7996280","revisionNum":1,"repliesCount":27,"author":{"__ref":"User:user:4373926"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:fc-25-general-discussion-en"},"conversation":{"__ref":"Conversation:conversation:7996280"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7996280"},"body":"

Dear EA Sports FC 25 Support Team,

I am writing to bring to your attention a recurring issue I’ve been experiencing while playing Squad Battles in Ultimate Team on legendary difficulty against tough opponents. Despite playing with full dedication and securing wins, I am frequently disconnected from matches with a message indicating a connection problem.

However, I can confidently confirm that my internet connection is stable and fast, with a speed of 900 Mbps and a ping of 20ms. Additionally, another family member plays on the same network simultaneously without experiencing any disconnections, which further proves that the issue is not on my end.

This persistent issue has caused me to miss out on crucial points needed to reach reward milestones, which has been both frustrating and discouraging. Given the time and effort I’ve invested in the game, I kindly request an investigation into this matter and appropriate compensation for the lost points and rewards I rightfully earned.

Please find my account details below:

• Club Name: ElissaF9

• Gamer Tag on Xbox Series X: Elissa’F9

I trust that you will handle this issue with urgency and look forward to hearing back from you soon with a resolution.

Thank you very much for your attention and support.

Kind regards,

","body@stringLength":"1520","rawBody":"

Dear EA Sports FC 25 Support Team,

I am writing to bring to your attention a recurring issue I’ve been experiencing while playing Squad Battles in Ultimate Team on legendary difficulty against tough opponents. Despite playing with full dedication and securing wins, I am frequently disconnected from matches with a message indicating a connection problem.

However, I can confidently confirm that my internet connection is stable and fast, with a speed of 900 Mbps and a ping of 20ms. Additionally, another family member plays on the same network simultaneously without experiencing any disconnections, which further proves that the issue is not on my end.

This persistent issue has caused me to miss out on crucial points needed to reach reward milestones, which has been both frustrating and discouraging. Given the time and effort I’ve invested in the game, I kindly request an investigation into this matter and appropriate compensation for the lost points and rewards I rightfully earned.

Please find my account details below:

• Club Name: ElissaF9

• Gamer Tag on Xbox Series X: Elissa’F9

I trust that you will handle this issue with urgency and look forward to hearing back from you soon with a resolution.

Thank you very much for your attention and support.

Kind regards,

","kudosSumWeight":11,"postTime":"2024-12-09T17:06:29.995-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7996280_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1389},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Dear 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Urgent Issue with Squad Battles Disconnects - Request for Resolution","moderationData":{"__ref":"ModerationData:moderation_data:7996281"},"body":"

Issues with connection are something you need to work on from your end @ElissaOla.

\n\n

A disconnect can occur, for example, if you don't have the bandwidth to continue: https://help.ea.com/en/help/faq/problems-playing-online/

\n\n

I'd recommend trying all the steps in the help article.

\n\n

Darko

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Issues with connection are something you need to work on from your end @ElissaOla.

\n\n

A disconnect can occur, for example, if you don't have the bandwidth to continue: https://help.ea.com/en/help/faq/problems-playing-online/

\n\n

I'd recommend trying all the steps in the help article.

\n\n

Darko

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Useless reply, fix the thing. I always get kicked out of squad battle and im not the only one but it seems you lot don’t really care about it.

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Useless reply, fix the thing. I always get kicked out of squad battle and im not the only one but it seems you lot don’t really care about it.

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Samething happens to me every week tbh. Just pointless playing squad battles knowing you’re going to disconnect and miss out on certain rewards. I’ve spoken to EA employees on live chat about this issue and they can’t do anything. Just useless tbh. They can’t even compensate. There’s no connectivity issues on my end. I’ve tried everything yet I disconnect from squad battles ONLY. Just do your jobs properly or change up squad battles. 

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Samething happens to me every week tbh. Just pointless playing squad battles knowing you’re going to disconnect and miss out on certain rewards. I’ve spoken to EA employees on live chat about this issue and they can’t do anything. Just useless tbh. They can’t even compensate. There’s no connectivity issues on my end. I’ve tried everything yet I disconnect from squad battles ONLY. Just do your jobs properly or change up squad battles. 

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I'm having disconnections during SB regularly - never during ANY OTHER GAME mode.  Only squad battles, and immediately after a goal is scored (literally within a second of the ball going in and me skipping to the restart).  Makes it hard to get any decent rewards.  Already this week I'm 0-3 for 2 out of 3 matches because of this.

I don't buy the \"bandwidth\" excuse.

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I'm having disconnections during SB regularly - never during ANY OTHER GAME mode.  Only squad battles, and immediately after a goal is scored (literally within a second of the ball going in and me skipping to the restart).  Makes it hard to get any decent rewards.  Already this week I'm 0-3 for 2 out of 3 matches because of this.

I don't buy the \"bandwidth\" excuse.

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EA you need to fix the lost points from disconnects. This has happened to me as well, too many times to count over the years. Even though you want to blame every disconnect on the user (which is insane) you need to fix YOUR game so that we don’t get punished for something that absolutely could be your fault but is also not necessarily our fault either. Remember, your role in this is to make a game that your consumers want to play. When I’m afraid of losing points to something that I don’t have control of (disconnects), it makes me not want to play at all.

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EA you need to fix the lost points from disconnects. This has happened to me as well, too many times to count over the years. Even though you want to blame every disconnect on the user (which is insane) you need to fix YOUR game so that we don’t get punished for something that absolutely could be your fault but is also not necessarily our fault either. Remember, your role in this is to make a game that your consumers want to play. When I’m afraid of losing points to something that I don’t have control of (disconnects), it makes me not want to play at all.

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I have the same issue, and it is not a local connection issue.  Also, only occurs during squad battles and always around the same time of each game. The answer you received is completely unhelpful. 

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Oh what a surprise the usual lazy answer from EA that disconnects are down to the individuals internet connection.  You are complelety missing the point that everyone is making, in that they ONLY disconnect from Squad Battles and NEVER from Rivals, Rush or any other online game mode.  Listen to the community who are paying good money for this game and its features and recognise that the problem must exist your end, take some ownership of the problem and fix it!  The fact that you don't get the opportunity to replay the games you are disconnected from prevents you from reaching levels in Squad Battles and ultimately losing rewards unjustly.  This ruins the whole part of this feature of the game, but I expect as this is not EA's main focus. you couldn't really give a flying....

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Same here every morning for the past 4 mornings i have been kicked from squad battles saying error and i accept and report but nothing has changed mine isn’t a connection issue but a game error issue that appears in my first squad battle of the day.

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Same here every morning for the past 4 mornings i have been kicked from squad battles saying error and i accept and report but nothing has changed mine isn’t a connection issue but a game error issue that appears in my first squad battle of the day.

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What a terrible response for an issue that everyone is having, so clearly it isn't our faults and it is the EAFC servers. Just got kicked from a SB game with perfectly fine internet, bandwidth was not an issue. 

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What a terrible response for an issue that everyone is having, so clearly it isn't our faults and it is the EAFC servers. Just got kicked from a SB game with perfectly fine internet, bandwidth was not an issue. 

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Absolutely pathetic, I wont let my kids play this game because it seems it is a game engine to wind people up. Instead of addressing the clear mistake themselves, they make millions of people angry and give us 0-3 losses. I won't use this game as a hobby anymore or even play it i can feel my hair falling out at the thought that all these people are telling you squad battles disconnects for no reason and gives you a loss. This happens every year on the game. You are wind up merchants. Do your job and code the game correctly.  There's never a connection problem with online games, just an offline game. Sort your * out jesus christ. Same game engine for over 10 years, just pure laziness.. work on it from your own end

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