Win didn't count

I was playing the Bundesliga TOTS Cup which requires 18 wins for Xavi Simons. Firstly, one game, before it had even started, it black screened and did not allow me into the game, so I had to close the entire application which game me a loss. Further, I had 17 wins and in a game that I had won, however the game did not count, instead it gave me the loss. Please help as this is really unfair, I would like the win I got to count or at least give me the game back to play. I have all the proof. The fact that I am 1 win off claiming Xavi Simons is really frustrating as I genuinely won and it is a matter of the game malfunctioning. Thanks