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Rockhopp3r's avatar
8 months ago
Solved

Anticheat BSOD

First and foremost, I cannot believe it is so difficult to find a way to submit a support ticket to EA. It is almost insulting how much they obfuscate finding that information. Instead, they direct you to this forum and rely on free labor from the community to answer questions. What a great way to communicate that they could not care less about you (or other users) after the sale is made.

Second, I'm having trouble starting the game on a brand new Asus Zephyrus 14 laptop. In good ol' EA fashion, the anti-cheat is causing a BSOD and then the system automatically restarts. The stop code is: SECURE_PCI_CONFIG_SPACE_ACCESS_VIOLATION.

Things I've tried:

- Reinstalling the game and the EA app

- Core isolation toggle off and on

- Wiped the OS; fresh Windows 11 install

I'm running the game via Steam on Windows 11 Pro. I have plenty of system resources (RTX 4070, 32 GB RAM, 1.5 TB free space, etc.) All of this is running on a fresh OS.

Does anyone know what else I can try?

Thank you. I deeply appreciate your free labor. I hope one day we can have some proper customer support.

  • I found a solution that worked for me.

    1. Delete the Anticheat files in the FC 25 folder.

    2. Reinstall Anticheat using the installer in the FC 25 folder. Don't use repair files in the EA launcher.

    This was what worked for me and haven't had any issues.

11 Replies

  • Roland, I want you to know that you sparked something that seems to have fixed the problem. As I'm running Fifa via Steam, I went here:

    C:\Program Files (x86)\Steam\steamapps\common\EA SPORTS FC 25\__Installer\EAAntiCheat

    Ran the exe file in that directory and used that to uninstall all AntiCheat that was present. Then, without reinstalling AC, I launched the game via Steam. It appears to have reinstalled AC correctly and for the first time since I got this computer I have Fifa running.

    Thank you again!

    EA, clearly this is an EA issue, unrelated to hardware manufacturers, BIOS, or OS issues. I've made no other changes to this machine since I started troubleshooting this issue.

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