I have the same issue as you, but it happened about half a year ago, and I'm now back because i wanted to play some Apex Legends. Now the only option to get an answer is with an arbitration. I'm on it right now and see what will happen. You can try it as well. It won't cost you much; the only cost you have to pay is to send the letter to EA (Notice of Dispute). I recommend paying a few bucks extra to have it singed on arrival to have something to hold on to in the arbitration. You do not need to pay the arbitration fees, it's mentioned in their ToS 15.C.1. The Ban disputes are horrible, i had my fair share of them. If You have any questions on how to proceed with an arbitration, I'm happy to guide you.
Would you be able to share details of this process? I'm experiencing the exact same issue at the moment, account banned for no reason and EA are providing zero updates to any case dispute I raise.
It's appalling that you can play these games for 10+ years and then get a false ban just 'because'. Worst support service I've ever had to deal with.
Community ManagerWhen did you submit the dispute? It can take several days to get a response. Especially, during the holidays.
Hi, the case was submitted on Dec 12th, any follow up I provide gets auto closed as 'no fix' or 'duplicate' and I've not had any engagement other than a one time code which I provided within the same hour.
