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electurzz's avatar
electurzz
Seasoned Newcomer
27 days ago
Solved

FC25 Crashed after transfer uptade

I downloaded a transfer update i found on the youtube, and game started crashing. I cant delete the file because it was uploaded to the EA cloud servers.

  • EA_Darko's avatar
    EA_Darko
    26 days ago

    It is a random file electurzz​ in that you found it on YouTube and downloaded. 

    The contents of the install could be anything.

    I'd recommend speaking with our live support team about this: https://help.ea.com/en/ 

    Darko

7 Replies

  • electurzz's avatar
    electurzz
    Seasoned Newcomer
    27 days ago

    PC, on Steam. I deleted the game and i redownloaded the game, i tried verify games files, delete update file. I think the problem is Cloud saves, when i delete the uptade file and open the game, game  crashes everytime. Can i delete my cloud saves? I couldnt find it on EA app.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    27 days ago

    This is the risk you take electurzz​ when you install random files from unofficial sources.

    If the save has been corrupted then it may be the case that you need to start a new FC game

    Darko

  • electurzz's avatar
    electurzz
    Seasoned Newcomer
    27 days ago

    There is no problem for install files (mods, transfer uptades), the problem is EA Cloud saves. Can i delete my Cloud saves?

    I dont understand what you want to say about start a new FC game?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    27 days ago

    What I am saying electurzz​ is that if your cloud saves are corrupt due to you installing a random file then it is likely that your existing game save is corrupted and it may not be possible to get it back. 

    Depending on what you have installed you may have lost all progress.

    Without knowing what you installed it is hard for us to suggest anything more than basic troubleshooting.

    Darko

  • electurzz's avatar
    electurzz
    Seasoned Newcomer
    27 days ago

    I didnt install RANDOM file. Only the numbers in the file are different, and when I entered the game, the 'load the squad file' option appeared. So its an option thats in the in-game settings.

    I replaced this file with the original one located at AppData\Local\EA SPORTS FC 25\settings and i loaded the squad with 'load the squad file' option in the game. ITS ALL ABOUT EA CLOUD FILES. How can i delete my EA Cloud files? 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    26 days ago

    It is a random file electurzz​ in that you found it on YouTube and downloaded. 

    The contents of the install could be anything.

    I'd recommend speaking with our live support team about this: https://help.ea.com/en/ 

    Darko

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