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xpvladiiii's avatar
xpvladiiii
9 months ago

banned for no reason, after three appeals no reason given and ban still in place

Hello, hope all are well. I was banned on November 5th on one of my other accounts while playing FC25. The reason for the ban was never ever stated, as well as the initial ban email was non-existent...
GrimeyRL's avatar
GrimeyRL
8 months ago

Would you be able to share details of this process? I'm experiencing the exact same issue at the moment, account banned for no reason and EA are providing zero updates to any case dispute I raise. 

It's appalling that you can play these games for 10+ years and then get a false ban just 'because'. Worst support service I've ever had to deal with.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
8 months ago

@GrimeyRL 

When did you submit the dispute? It can take several days to get a response. Especially, during the holidays.

  • GrimeyRL's avatar
    GrimeyRL
    8 months ago

    Hi, the case was submitted on Dec 12th, any follow up I provide gets auto closed as 'no fix' or 'duplicate' and I've not had any engagement other than a one time code which I provided within the same hour.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @GrimeyRL 

    Have you resumed the case? If so, that pulls it from the queue so ToS won't be able to review it. Since you haven't had a response in almost 2 weeks, submit another dispute and wait for a response. Make sure not to resume it.

  • GrimeyRL's avatar
    GrimeyRL
    8 months ago
    @EA_Aljo Thanks for the suggestion, I will give this a try.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @GrimeyRL 

    Sounds good. Keep an eye on your email for a response from ToS.

  • GrimeyRL's avatar
    GrimeyRL
    8 months ago
    @EA_Aljo Ticket closed again marked as 'duplicate'. Not only that a banned account makes you unable to unlink any of your Steam, discord etc. So EA have essentially hard locked me because they chose to ban people who actually give them money. Make it make sense!
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @GrimeyRL 

    If you have one closed as a duplicate, it means you probably have one already open for the same issue. Let that one get a response before submitting another, identical, case.

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