Can’t connect to ultimate team - EA FC 25

I am 14 years old and can’t enter ultimate team in EA FC 25. When I try I keep getting this message: 

"Online service is disabled on your Account for Playstation Network due to parental control restrictions."

Many others have the same problem and we want you EA to hear us, and to make action and fix the problem. So far you’ve just referred to playstation or ignored it. We are many children with the same problem, and we’ve paid much money for this. 

Had an extra job and worked hard to get the money for the ultimate edition.

Me and my friends had planned for many weeks to have a sleep over and play the new EA FC 25 game, but unfortunately it didn't end the way we wanted. Instead time was spent on troubleshooting and contacting several help supporters.

Me and my dad have tried everything you can test and even more, but we end up with the same conclusion every time. It has to be a bug with the EA FC 25 game, for ps4 players that have pre-ordered the ultimate edition and also have the parental control settings activated.

No restrictions on the playstation should affect the access to the game's online features and everything indicates that there is a problem with EA.

It's very sad to hear that so many people are experiencing the same problem and I think that EA’s actions are very questionable. I hope the problem can be fixed as soon as possible and that the young players who paid a lot of their own money can get what they paid for. 

An apology and some sort of compensation from EA would have been appreciated.