Cannot claim level 13 rewards from season 7

Same here on xbox one. Lost all progress, support was no help, it is beyond me how bad the software is, and how little ownership I see from EA

Thank you for bringing this issue to our attention. I’d like to investigate it further for you. Could you please provide the following information:

Your platform
Username
Timestamp when the issue occurred
Any changes you've made on your account recently
The error message (if any)

Xbox one

carverdk

its there always , the progress in gone, have tried installing FC25 on another xbox still no progress

No changes made to the account except buying premium pass

no error message 

Thanks. Can you share a screenshot showing your current season progress? 
Could you also check it on the web app or the companion app? 

Yes the progres is lost on both webapp and companion app.  I am now on level 7 but I was on Level 16 when everything was reset.