Can't connect/frequently disconnecting on BT/EE internet

I have contacted EE technical team myself and spoke to team leader as they claimed everything is perfectly fine with Internet to begin with. That is true because what they are testing for is not this...

EA_Vendcera
2 years ago
Hey everyone!

Thank you for your continued reports and time stamp info!

We've heard back from the investigation now, and it seems to have been resolved. Please let us know if you still experience disconnects or very high latency delays. Thanks!

-Vendcera

EA_Aljo

Community Manager

2 years ago

HI there, @Gwhitley36, @jmgamer2023

Thanks for reaching out. Which ISP are you using? We've had some reports that BT subscribers are having these issues.

AmberHelix

2 years ago

@EA_Aljo Think this may have been fixed. It's working for me for the first time since Thursday.

Stu_Laudrup1873
Seasoned Traveler
2 years ago
@AmberHelix wrote:
@EA_AljoThink this may have been fixed. It's working for me for the first time since Thursday.
It's not. I've been kicked out twice in the past 30 mins in games. I've had to restart ps5 7 times and go in and out the app various times also. It is wholly unplayable and EA are refusing to compensate for people's time and money wasted
- EA_Aljo
  Community Manager
  2 years ago
  @Stu_Laudrup1873 wrote:
  
  @AmberHelix wrote:
  @EA_AljoThink this may have been fixed. It's working for me for the first time since Thursday.
  
  It's not. I've been kicked out twice in the past 30 mins in games. I've had to restart ps5 7 times and go in and out the app various times also. It is wholly unplayable and EA are refusing to compensate for people's time and money wasted
  
  Again, this is not an issue on our end. It would probably best to wait until the ISP has resolved it before playing again. It would also be good to power cycle your network and console/PC if others are saying it's working now so that your cache is cleared.
  - Stu_Laudrup1873
    Seasoned Traveler
    2 years ago
    @EA_Aljo wrote:
    @Stu_Laudrup1873 wrote:
    @AmberHelix wrote:
    @EA_AljoThink this may have been fixed. It's working for me for the first time since Thursday.
    It's not. I've been kicked out twice in the past 30 mins in games. I've had to restart ps5 7 times and go in and out the app various times also. It is wholly unplayable and EA are refusing to compensate for people's time and money wasted
    Again, this is not an issue on our end. It would probably best to wait until the ISP has resolved it before playing again. It would also be good to power cycle your network and console/PC if others are saying it's working now so that your cache is cleared.
    Such a cop out. I've grinded to get into finals, paid for packs, now when I need a little bit of common sense and fairness as a customer I'm told "not our problem, don't play the game"
    And one person, one, had said its fixed, which I've proved immediately it isn't as have hundreds of others. We've all power cycled network, we've all reinstalled the game yada yada. It's a problem that is only affecting your game, whether it's BT or not. Every disconnect when I'm winning comes back as a defeat. You could be totally reasonable about this.