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kylo_ren_3120's avatar
kylo_ren_3120
Seasoned Newcomer
2 months ago

Can't get into FC25 companion app

I've started playing FC25 today via Xbox Game Pass. On console everything work as they supposed to, I have no login issuses, I can connect to the servers, enter Ultimate Team and play online. My issue is that I have the companion app downloaded, but for some reason I can't log into my account. I enter my information, and the next error message appears:

"Login Unavailable

We're currently having trouble with login services. While we work on it, you can try to log in from your Console or PC to get the full Football Ultimate Team experience."

After this message I only have the option to press "OK", an it takes me back to the login screen. I've also tried the web app, and the same problem occurs. I have 2FA enabled, it's not the issue, this problem appears after the verification.

 I've read the forum, and couldn't find someone else having the same issue, so I figured it's related to my account. I've used the application before in previous FIFA/FC games, and never had this problem before.

What could be the issue, and what's the solution for it?

Thank you in advance 

6 Replies

  • kylo_ren_3120's avatar
    kylo_ren_3120
    Seasoned Newcomer
    2 months ago

    So I've just received an email stating that I got temporarily banned from the transfer market in the companion app, because "[my] account has been communicating with EA SPORTS FC™ servers through an unofficial or modified client".

    That seems weird, since I literally can't log into the account at all, obviously trying only the offical app/webpage.

    Is there a chance that I'm ever getting a solution to my problem, or eventually am I just gonna get banned from the whole game altogether? (:

  • Aliponr's avatar
    Aliponr
    Seasoned Newcomer
    2 months ago

    I've messaged EA support, they said this is a issue for all gamepass users 

  • kylo_ren_3120's avatar
    kylo_ren_3120
    Seasoned Newcomer
    2 months ago

    Alright then, that means they'll eventually fix it. Thank you very much 

  • Rybayoo's avatar
    Rybayoo
    Rising Newcomer
    2 months ago

    In my opinion they don't know how to fix it.

    I got info via chat to wait, it will be fixed.

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