Cosmectic evo making my tradeable card untradeable

Hi EA,

i packed saliba in a preview pack, this meant he was tradeable i then did a cosmetic evo making him a club legend or sort (didn't know this would then make him untradeable). I now want to sell my team and i have but now cannot sell saliba as he's untradeable. Im not happy with this as this wasn't made clear enough. If i knew this i wouldn't of done the evo as i would like to sell someone worth 230k this now results in my team being unfinished and also therefore meaning i cannot sell him.

I'm also not happy with the fact you say 'live chat' and this is not an option which isn't helpful either. Overall im not very happy with this and would like you to revert this or give me a tradeable saliba in compensation. 

I spoke to an ea advisor saying there is a ongoing issue in evo's so this may be an ongoing issue, any they cannot give me any compensation so thought i'll let this known here