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Ulexev's avatar
Ulexev
5 months ago
Solved

Didn’t receive my points!

Hello, I bought 3400 fc25 points and didn’t receive any! I directly went to the store and bought the fifa ultimate edition to receive some points.  Now, when i bought the ultimate edition i jus...
  • EA_QueenBee's avatar
    EA_QueenBee
    5 months ago

    @Ulexev,

    I can't reach out to PlayStation on your behalf, you'll have to reach out to them yourself if you want a refund on those FC 24 points. There are steps to contact them here.

    Looking at your images, at least one of the 100 point bundles you bought is also for FC 24. As for the other, if you haven't received it, I'd recommend reaching out to our live support team for help. They can make sure you get those FC 25 points.

Ulexev's avatar
Ulexev
5 months ago

You’re right about the 2800 and 500 points but i bought 2x 100 points , i’m not receving any of them why ? 

and please reach out with ps if i can refund my points or if there’s a way that i can transfer my points from fc24 to 25 

please i’m waiting for your response for both issues why it’s not coming ( the hundreds points ) + the fc24 bought points 

thanks for your quick reply , your fast solution would be highly appreciated! Please.

Thank you, 

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
5 months ago

@Ulexev,

I can't reach out to PlayStation on your behalf, you'll have to reach out to them yourself if you want a refund on those FC 24 points. There are steps to contact them here.

Looking at your images, at least one of the 100 point bundles you bought is also for FC 24. As for the other, if you haven't received it, I'd recommend reaching out to our live support team for help. They can make sure you get those FC 25 points.

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