EAFC25 on PS5 - Need Advice
I've reached the end of my rope. I've been unable to log into my EA account on my ps5 for about a week. I can't play EAFC25 and no one at EA (if there actually is anyone at EA) seems able and/or willing to help me. I've contacted support a couple times and the bot (I'm sure it's a bot) tries to get me to remove MFA on my account, not assist me with logging in. They've marked my case as fixed even though they've done nothing to help me. I went so far as to download and install the PS4 version on my PS5 since I bought the version wiith dual entitlement. I'm able to log in and that version works fine. I'm including my last chat with the EA bot (sorry, I know it's long). It hung up on me after I caught it trying to get me to remove MFA on my account. If anyone out there can give me some advice, I would really appreciate it.
Chat Started : Saturday, April 05, 2025, 03:56:58 (+0530)
Show Full Transcript
Chat Started : Saturday, April 05, 2025, 03:56:58 (+0530)
Agent Ajay M
( 3m 12s ) Ajay: By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].
Thank you for contacting EA HELP, my name is Ajay, may I start with your first name please?
( 5m 5s ) Visitor: I've been unable to log in on PS5 for 3 days. My authenticator code is not working.
( 5m 46s ) Visitor: My name is Tony
( 6m 4s ) Ajay: Hello Tony! It’s a pleasure to meet you. I hope you're doing well. I'm here to assist you, so let’s explore the best solutions together. Could you please provide me with the email address linked to your EA account?
( 6m 15s ) Visitor: t**!@#$@hotmail.com
( 7m 53s ) Ajay: Thank you for providing your email address! I've sent a verification email your way. Please check your inbox or spam folder for an email titled "Verify ownership of your EA Account".
( 8m 28s ) Visitor: 391448
( 10m 4s ) Ajay: Thank you for the information. Please bear with me while I'm checking the details for you.
( 12m 27s ) Ajay: Alright, so I've checked the details from my resources, and seems there is no ongoing issue has been yet reported with the game.
And just to re-confirm are you not able to login to you PlayStation account or the EA Account?
( 12m 41s ) Visitor: EA Account
( 15m 32s ) Ajay: Are you getting this error " too many attempts, please try again later".
( 16m 17s ) Visitor: No. It is saying the security code is invalid when I enter it from my mobile app authenticator.
( 18m 11s ) Ajay: Can you once request for the code in the email [edit: email address removed].
( 18m 26s ) Visitor: No. The email never arrives.
( 20m 43s ) Visitor: Then I will get the too many attempts error. Then you will tell me to wait an hour. Then it still doesn't work
( 21m 55s ) Visitor: I have set up my mobile app authenticator and would like to use it to log in. EA Is telling me that the code it generates is not valid. I would very much like to know why.
( 22m 14s ) Visitor: I can log in on my phone and other devices.
( 31m 17s ) Visitor: Is there any help you can offer?
( 32m 52s ) Ajay: Thank you for being patient! As I've been for you answer for you question why it's not working while it should do that for you.
So even a but confused over this situation,
( 33m 36s ) Ajay: So what I can offer it to disable the login verification for the meantime and you can re-enable it later.
( 33m 51s ) Visitor: That would be excellent. Thank you
( 35m 28s ) Ajay: You’re welcome! Apart from that is there anything else I can assist you with?
( 35m 44s ) Visitor: When will that change take effect?
( 37m 56s ) Ajay: This is what you'll need to do that from your end. By disabling the login verification and wait for half an hour.
( 38m 15s ) Visitor: How do I do that?
( 38m 50s ) Ajay: You can do that by login to the EA Account in the website.
( 38m 51s ) Ajay: https://help.ea.com/in/help/account/ea-two-factor-authentication/
( 39m 1s ) Ajay: Here's the article to get the steps.
( 39m 11s ) Ajay: Apart from that is there anything else I can assist you with?
( 40m 36s ) Visitor: That article describes setting up two factor authentication, not disabling login verification.
( 41m 6s ) Visitor: I already have two factor enabled. The mobile app authenticator works fine on other devices.
( 42m 39s ) Ajay: So you can do that opposite by navigating it. As it link only for the reference to navigation the options.
( 43m 54s ) Ajay: Go to the Security and Privacy tab of your EA Account portal.
Find Two-factor authentication and select the right arrow (>).
Select Turn On.
So instead of turn on you can choose what option are showing to turn off.
( 44m 48s ) Visitor: That won't turn off login verification on my PS5 though.
( 46m 40s ) Ajay: It won't.
( 47m 16s ) Ajay: Thank you for reaching out to EA! Your patience and understanding during our session have been greatly appreciated. Take care.
Chat Ended by: Agent
Chat Duration: 44m 5s
Location: null, null, United States
Wait Time: 3m 12s
