Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? Cupola137
Which mode has this happened in? Ultimate Team™
Which part of the mode? Champions
Which part of it? Finals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/09/2024
What time did you see the bug? (HH:MM AM/PM) 20:00
What is your time zone? EET (ART) - GMT + 2:00
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? By getting a Centurion Icon Loan Player Pick.
What happens when the bug occurs? I can´t redeem the player pick
What should be happening instead? I should be able to pick the player.
There is a Centurion Icon Loan Player Pick ready to be redeemed on my account. I currently have no access to my PS5, so I´m using Companion App and Web App.
The problem is that an error appears at my screen , saying the Server is Unavailable, and I´m not able to pick this Icon player Pick, which also stops me from accessing my other rewards and packs.