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BlackQuer_CZE's avatar
BlackQuer_CZE
New Novice
3 months ago

FC 25 - DirectX Crash

I'm playing EA FC 25 and during an online match, the game suddenly crashed and showed this error:

The crash happened mid-game and I got a DNF (Did Not Finish) loss, even though it wasn't my fault. This is super frustrating, especially when playing Division Rivals or Champions.

PLEASE help or forward this to the dev team.

Screenshot is attached.

Thanks in advance!

4 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey there, 

    I'm sorry to hear your game is crashing. DirectX errors are usually related to the GPU. I suggest that you take a look at the following article and try these steps: 

    Troubleshooting graphics on PC

    I hope this helps.

  • Hi, thanks for the reply. 

    I understand this might be GPU-related and I´ll try the steps from the article.

    However, I also wanted to mention something I forgot to include in my original post: 

    The crash happened while we were winning 3:1 in an online match, and I received an unfair DNF loss because of it. 

    Ts there any way to annul or reverse the match result?

    Thanks in advance for your help!

  • It recorded another loss for me with an ongoing score of 1:1. Please cancel both matches. I’ll try reinstalling the drivers and hope it stops throwing errors. Thank you.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Unfortunately, we can't modify the match outcome. Did the steps help with the problem?

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