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kkidut's avatar
kkidut
Seasoned Newcomer
4 days ago
Solved

FC 25 POINT not found, even though payment has been made

I need help,

 9fojfrwjkjvw [Edit, no mass tagging please - EA_Barry]

On March 26, 2025. I made a purchase of 3 FC Points items and the purchase was via steam wallet, and my steam wallet history has successfully made the payment. when entering the FC 25 game, the amount I bought did not enter at all, until now.

For the purchase consists of:
1) Purchased: Mar 26 @ 11:11pm. EA SPORTS FC™ 25 - FC Points 500 - Rp 77,000,
2) Purchased: Mar 26 @ 11:12pm. EA SPORTS FC™ 25 - FC Points 100 - Rp 16,000,
3) Purchased: Mar 26 @ 11:13pm. EA SPORTS FC™ 25 - FC Points 100 - Rp 16,000

please process and help, thank you

  • Hello kkidut ,

    Please avoid mass tagging everyone as it is against the forum rules.

    It looks like you opened a duplicate thread for the FC Points from Steam not received issue. We are currently working on a fix and you can find the main thread for this issue here.

    You can follow that thread to receive updates about this issue. In the meantime, I'll close this duplicate thread.

    Thank you.

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  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hello kkidut ,

    Please avoid mass tagging everyone as it is against the forum rules.

    It looks like you opened a duplicate thread for the FC Points from Steam not received issue. We are currently working on a fix and you can find the main thread for this issue here.

    You can follow that thread to receive updates about this issue. In the meantime, I'll close this duplicate thread.

    Thank you.

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