@codagen05 wrote:
@EA_PulsarYou suggest the same things in all forums, but you don't look at the answers. The things you suggest are of no use. Give a definitive solution. People are losing their money.
Pointless mate, the admin are saying it's everyone's ISP and nothing wrong with it. They locked my thread despite numerous people suffering the same problem all on different ISP and only this game. They don't wanna hear it. Keep buying packs though that's the main thing
Let's say for the sake of argument it is an ISP issue and it is specifically BT.
1) Plenty have reported from outside of the UK so it's unlikely to be specifically BT
2) If it's based on reports here then of course many will be BT as it's an extremely popular ISP.
Let's say that's true and BT are causing packet loss on EA services.... surely it's in EAs interest to press them directly and investigate this since it potentially affects a lot of customers who will grow frustrated with the game. Even an hour of downtime on a massive service can have huge costs.
I would hope that it has been quietly escalated for that reason and we just don't get to hear about it. To their credit, they are troubleshooting it with a few users, which is something.
@Worblei have the same issue on my EE (BT)internet and now I swap for my second virgin media isp and everything works great so maybe this time is not ea fault only certain internet providers
This is the most helpful reply i've read all day as it helps to back up the ISP argument that moderators have made.
I do think this is something EA still have to handle though since business to business communication carries a lot more weight than end user to business.
@EA_Pulsar sorry for the tag but hopefully this helps you wade through the noise as the guy above me is a good confirmation of it being related to BT, as the mod team suspect. Do you have an operations team who can reach BT's operations team? We would usually go down this route at my company since the impact of an end user call is usually pretty low and you may have lines of contact already with major ISPs (I appreciate this may be wishful thinking haha). I just think it's going to be really difficult for us end users to coordinate in large numbers and bother them in any significant way haha.
don't want to speak to soon but is this fixed? Did a quick test and seems smoother.
I got cod yesterday since fc has been so bad this year and so won't be testing it properly but anyone confirm things are better now?
Nope. It's been slightly better for me since changing DNS to Google yesterday - once I get into a game it doesn't usually DC - but the hangs and server errors in the menus are still happening every few minutes.
