Let's say for the sake of argument it is an ISP issue and it is specifically BT.
1) Plenty have reported from outside of the UK so it's unlikely to be specifically BT
2) If it's based on reports here then of course many will be BT as it's an extremely popular ISP.
Let's say that's true and BT are causing packet loss on EA services.... surely it's in EAs interest to press them directly and investigate this since it potentially affects a lot of customers who will grow frustrated with the game. Even an hour of downtime on a massive service can have huge costs.
I would hope that it has been quietly escalated for that reason and we just don't get to hear about it. To their credit, they are troubleshooting it with a few users, which is something.
@Worblei have the same issue on my EE (BT)internet and now I swap for my second virgin media isp and everything works great so maybe this time is not ea fault only certain internet providers
This is the most helpful reply i've read all day as it helps to back up the ISP argument that moderators have made.
I do think this is something EA still have to handle though since business to business communication carries a lot more weight than end user to business.
@EA_Pulsar sorry for the tag but hopefully this helps you wade through the noise as the guy above me is a good confirmation of it being related to BT, as the mod team suspect. Do you have an operations team who can reach BT's operations team? We would usually go down this route at my company since the impact of an end user call is usually pretty low and you may have lines of contact already with major ISPs (I appreciate this may be wishful thinking haha). I just think it's going to be really difficult for us end users to coordinate in large numbers and bother them in any significant way haha.
While clearly not exclusively a UK issue, the fact the UK is FC’s biggest market and BT probably the largest ISP, you would have thought they would have taken this more seriously.
