FC 25 Unfair trading ban

I got Banned.. the day i got the game, i got a message with a Warning when i hadn't even played the game yet. then i would only buy fifa points..get players..upgraded my team, sold some players.. bought some..sold some and so on. Then i got BANNED. I appealed .. they investigated and kept the Banned. I re appealed again and they said they were right.. then i just stopped playing and decided not to play anymore. Then.. i decided to launch the game .. and i got a serious Warning about me losing my online privileges and game play if i continue breaking the rules.. i contacted EA help saying possibly my account is being hacked and that not normal activity could be going on without me knowing.. then i got reply saying to STop messaging them otherwise theyre gonna banned my account period from all platforms. i just dont know what to do.. buy a new Xbox? create a new account? but like someone said above, if youre good.. you could be getting reported for things you arent doing..i just dont know what to do