Solved
FC24 Points to FC25
Case #190173159 Recently, my girlfriend bought 16,400 FC24 points as a gift, totaling over £100. These points are currently sitting in my account, but I am unable to use them for the new game, FC2...
When helping with certain issues, like account changes, points transfers and so forth, we must verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently. CMs also do not handle these types of account changes as we are not live support and we don't have a way to make that type of account change.
You can contact our live support on our Help Site. To request a chat or open a case through email:
- Select the EA App
- Select one of the account issues like I cannot log in
- You may get a pop-up that says login and get faster help
- Select Continue without logging in
- This should give you the chat/email option
