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LivatonBarns's avatar
8 months ago
Solved

FC25 - Personal settings 1 failed to load

As of yesterday my son can no longer log into his FC25 on our Xbox.  At sign in he gets the message ‘Personal Settings 1 failed to load’.  It loads fine on other profiles, but simply won’t work on his.

 Please can anybody advise what I need to do to fix this.

 Thanks

  • In that case please delete the game settings file on the console. 

    On Home, select My games & apps. Highlight the game, press the Menu button on your controller, then select Manage game & add-ons. Select the Saved data box, then choose the item you want to delete. Select Delete Everywhere.

18 Replies

  • That worked perfectly!!  Thanks so much for your help, it’s really appreciated.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Every profile on the console should have it's own separate settings file, so when you log in with that specific account it should only delete files related to that profile. 
    The Ultimate Team progress is saved online, so it is not possible to delete it. 

  • Ok thanks for your advice.

     Before I do this can I check with you what this will delete? We have three FC25 users on that Xbox.  Will it delete all of our settings and Ultimate Team progress?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    8 months ago

    In that case please delete the game settings file on the console. 

    On Home, select My games & apps. Highlight the game, press the Menu button on your controller, then select Manage game & add-ons. Select the Saved data box, then choose the item you want to delete. Select Delete Everywhere.

  • Hi,

    Thanks again for your reply.

    No, I cannot get to that screen as I cannot launch the game on that profile anymore.  After loading, the game attempts to log into my sons profile and at that point comes up with the 'personal settings 1 failed to load' message.  It won't allow us to go any further at all.

    Adam.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    8 months ago

    To make sure, after launching the game on that profile, can you even select Personal Settings 1, like on the screen below? 

  • Hi,

    Thanks very much for your reply.

    After launching the game, you can delete the existing Personal Settings 1 and create a new file.’

     Please can you advise how I delete the personal settings 1?  My son is unable to login to FC25 as it needs a profile sign in to reach the settings button.

    I have logged in under my own profile and although I can see the settings I cannot see an option to delete the personal settings 1 so am unsure where I would do this even if my son were able to get to the settings screen.

     Also, regarding deleting the settings from the console menu please could you advise where I would find those settings?

     Many thanks

     Adam

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey, @LivatonBarns, After launching the game, you can delete the existing Personal Settings 1 and create a new file. 

    If that won't work, delete those settings from the console menu. Xbox 

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