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4qraslbr1uza's avatar
4qraslbr1uza
Rising Newcomer
2 months ago
Solved

change email address

I want to change my email address and I don't have access to the old email address.

I changed it for my PS5 account the email address but for the connected EA account I cannot change this. When I try to change this, EA send a verificationcode to my old email address which I don't have access to.
How can I solve this problem?

connectivity
login issue

8 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Szerinted​ 4qraslbr1uza​ 

    Please make contact with an EA Help Advisor for assistance with this. Once your identity is verified, the requested account details can be changed.

    EA Help

    Thanks.

  • Szerinted's avatar
    Szerinted
    Rising Newcomer
    31 days ago

    the link isn`t working 

    This page isn`t working 

    HTTP error 401

  • RacerX5150's avatar
    RacerX5150
    Newcomer
    25 days ago

    How long does it typically take for an advisor to respond to a ticket? I have only ever seen "99+ Hang in there. An agent is on the way." on the chat window and its been 2 days...

  • x7ks75dkb53w's avatar
    x7ks75dkb53w
    New Novice
    16 days ago

    My account was hacked and the hacker changed the email to his and turned on 2fa can I get help someway else I tried customer support and the help thing 

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