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amrashraf1992's avatar
amrashraf1992
Rising Novice
21 days ago
Solved

FC25 crashing on menu

My FC25 is keeping crashing seconds after reaching the main menu , I've tried anti-cheat update,repair,uninstall then install but nothing worked. Crash Dump Summary: Exception Code: 0xc000001d (Ill...
  • EA_cuervo's avatar
    EA_cuervo
    16 days ago

    Hey, thanks for trying those steps.

    I know your connection works normally with other games, and I don’t think there’s necessarily a problem with the internet connection itself. However, there may be something in the connection path between your PC and FC 25 that is interfering with the game and causing the crash. That’s what we’re trying to narrow down.

    Please try the following:

    • Change your PC’s DNS. You can do this through the TCP/IP settings in Windows. Microsoft has instructions here: Microsoft Support. You can try Google’s public DNS:
      • Primary: 8.8.8.8
      • Secondary: 8.8.4.4
    • Reset the Windows network stack. Open Command Prompt as Administrator and run these commands one at a time:
      netsh winsock reset
      netsh int ip reset
      ipconfig /release
      ipconfig /renew
      ipconfig /flushdns
    • Then restart the PC.
    • If possible, try connecting the PC directly to the router with an Ethernet cable instead of Wi-Fi. This will help us determine whether the issue is related specifically to the Wi-Fi connection or adapter.

    Let us know what happens after trying these steps.

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