FC25 Crashing when trying to access the evolution menu

It started about 3 days ago, whenever I try get on the evo tab on eafc25 it crashes my game.

One thing I have found is that it is only on one of my accounts and have even tried to do it on another console on the account but it doesn't seem to work 

I have a few active evos which I am not able to do so i want to see if it may be a problem with my account 

Guys, I am having a problem with the Evo´s TAB, everytime I click on it the game crashes, please, can someone fix it?

OBs. I tried to claim in the companion app, and the Lamine Yamal I was playing with, disappeared.

Product: EA SPORTS FC 25
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your Gamertag/PSN ID/Switch ID? RockiestRoad
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 04/01/2025
What time did you see the bug? (HH:MM AM/PM) 6:10pm
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? have a evo that needs one more win, play with that evo player in a match which you win but goes past the expiry date.
What happens when the bug occurs? evolutions tab not crashes the game whenever i try to open it
What should be happening instead? evolutions should be opening

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please don't ignore this ea as i have never seen you respond to and actually fix bugs based on these forums - i cant do evos and will miss out every single day this continues to happen - if not fixed or at least said it will ble fixed soon i will be askig for a full refund as the game does not work as intended

Every time I enter evolution mode the game shuts down and its been a while with this problem and I filled many reports and still didnt fix this