FC25 Freeze when trying to log into UT

hello. i played ultimate team trying to pick playstyles for my future stars evo when my game stuck, I tried closing and opening the game and from that moment i cant log into ultimate team. its already been 5 days and i still cant log in. I've tried the support twice and they didn't helped. every other mode works perfectly and my console works perfectly, only the game freezes. I've already deleted and redownloaded the game twice and nothing helped. i would love if someone could please help me solve this.