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snowybubbles69's avatar
10 months ago
Solved

Hacked EAFC 25 account coins and tradeable players gone

Logged onto my eafc 25 account on xbox and was missing around 300k of coins, i then noticed all my tradeable players were gone, i had one player in my quick sell recovery which ive managed to save. Trying to get into contact with ea has been hard cant seem to get on a live chat with anyon 

  •  
    Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.
     
    After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.
     
    You should be able to create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the actual account recovery. 

27 Replies

  • Hi! The same thing happened to me this morning, incidentally, it happened to me with multi-factor authentication turned on, how could this happen? I didn't give anyone anything to log in, I already changed my password and email address, sent a message to support, no response of course, by morning I sold all my players for sale and the coin that was my PS5 ultimate team account was completely gone. It's quite annoying, I sent pictures because where you can buy back 5 players, they basically sold several pages of players, I took a screenshot photo and sent it, but how can I talk to you on live chat? Even though I wrote, nothing happened, they will contact me later.

  • Hello,

    My account also got hacked. My question is, can we restore the gone items/players/coins ?

  • mannnn that just happened to me too i lost all my tradeable players en around 350k in money idno what to do now.........

  • Hi do u find ur player in quick sale recovery exactly the sames happened to me apart from i dont no how to try n get back very stressful smashed my 65inc tv because of it absoultly fuming if u can help me in any way would be great it was someone from france who hacked me seen on the location status and thy keep turning of login notifcations tried changing password n new codes but not seeming to get anywere 

  • I have had the same thing. Hacked three times since release of FC25 and he first two times they fixed it by securig my account and after a while i received coins for missing content and the coins i have lost because of some suspicious activities. The third time was 3 days after i received coins from missing content from teh second time, but when i contacted EA help they said that no suspiciious activities were found and they could not do anything about is. 

    My 2 step verification is always on, i didn't receive any email of someone trying to log on to my account or whatsoever. I realy do not understand how this is possible with some random generated password and 2 step verification. I was absolutily fuming speaking to the helpdesk and hear they won't help me. Haven't played a game or opened my companion app ever since. This was already one of the worst versions of the game and with missing all of your good (bought on market) players it's even impossible to play a game anymore.

  • JustDutchMP's avatar
    JustDutchMP
    8 months ago

    it happend me 2 months ago, but i never heard anything from ea... never get coins or players back. Or never have an reaction back with more information about my case!

  • You know my account got hacked the other day and lost almost 15 million worth of coins the other day. Had Base R9, and all of my security measures were on. When I woke up the next day I checked my email just to see “your ea password was changed”, and tried to long in to see that I had “no account”, didn’t even receive a text saying they logged in, honestly I am so mad because I spent so much money on this game and you guys don’t even bother to try and keep the account safe, and let me remind you I have ALL security measures on. 

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