Forum Discussion

czechv's avatar
czechv
8 months ago
Solved

I bought the FC25 game and it doesn't show that it has been purchased

I bought the FC25 game and it doesn't show that it has been purchased and I can buy it again
  • EA_Darko's avatar
    EA_Darko
    8 months ago
    Hey all, if you continue to see this issue can you please go ahead and speak with our live support team: https://help.ea.com/en/help-home/

    They will be able to take a look at your account with you.

    Darko
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
8 months ago

Hey there, 

Would you please restart your PC and log back into your account to check again? When you search for EA SPORTS FC™ 25 in the home menu on the EA app, check if there are no pending updates. 

Additionally, repair the game and clear cache data from the EA app to verify the game files. Let me know how that goes. 

Szympolek's avatar
Szympolek
8 months ago

I restarted my pc and clear cache data but it gives me nothing. I can't repair and check upgrades because EA app don't even show me that I own the game

  • Szympolek's avatar
    Szympolek
    8 months ago

    I checked one thing and if you have EA play form Game Pass you can disconnect your Xbox Live account from EA app and then you can play the game but unfortunetly if you connect account again it's the same like before.

    • Szympolek's avatar
      Szympolek
      8 months ago

      With connected account and downloaded game I opened EA FC 25 from game folder. I think it;'s solution for the time they will fix it

      • Szympolek's avatar
        Szympolek
        8 months ago

        For Game Pass users

About FC 25 Technical Issues

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