Forum Discussion

czechv

2 years ago

Solved

I bought the FC25 game and it doesn't show that it has been purchased

I bought the FC25 game and it doesn't show that it has been purchased and I can buy it again

EA_Darko
2 years ago
Hey all, if you continue to see this issue can you please go ahead and speak with our live support team: https://help.ea.com/en/help-home/

They will be able to take a look at your account with you.

Darko

MaxGut06

2 years ago

@BigosKappa same ☹️

EA_Hux

Community Manager

2 years ago

Hello,

Can you try to uninstall the game trial and install the game again but make sure you select standard edition ? (don't worry, you will not loose your Ultimate team progress doing so)

blackkingvamp13
2 years ago
There is not a option to do that :/
Dlugi200202
New Scout
2 years ago
This isn't working, I uninstalled the trial, and I can't download the game. It redirects me to purchase the game again. The pre-order was placed on September 10th
- blackkingvamp13
  2 years ago
  same thing :/
  - LFCNikos
    2 years ago
    I already refunded it but a short fix was asking EA Support to remove the trial itself from my account, worked like a charm but came back around 20 mins later.
    If you can get it permanently removed it will be fixed.
jlong20xbox
2 years ago
@EA_Hux this doesn't work. I had early access, played the free 10hr trial on Xbox. Brought the game (disc version) & I go to open the game and it says I have used up my 10hrs and I must purchase the game. I have uninstalled and installed again... the game would work and then I would turn my xbox off again, back on and the error message appears again.

I can't keep uninstalling and installing everyday.

I have cleared my storage also - that hasn't worked.

We all need a solution as I can see on X that a number of people encountering the same issue. We pay a lot of money for this game and this isn't right.

Besides that, why is it impossible to chat to someone? Is there not a quick option/way to use the online chat service?