Forum Discussion

czechv's avatar
czechv
10 months ago
Solved

I bought the FC25 game and it doesn't show that it has been purchased

I bought the FC25 game and it doesn't show that it has been purchased and I can buy it again
  • EA_Darko's avatar
    EA_Darko
    10 months ago
    Hey all, if you continue to see this issue can you please go ahead and speak with our live support team: https://help.ea.com/en/help-home/

    They will be able to take a look at your account with you.

    Darko
EA_Hux's avatar
EA_Hux
Icon for Community Manager rankCommunity Manager
10 months ago

Hello,

Can you try to uninstall the game trial and install the game again but make sure you select standard edition ? (don't worry, you will not loose your Ultimate team progress doing so)

  • blackkingvamp13's avatar
    blackkingvamp13
    10 months ago

    There is not a option to do that :/

  • Dlugi200202's avatar
    Dlugi200202
    10 months ago

    This isn't working, I uninstalled the trial, and I can't download the game. It redirects me to purchase the game again. The pre-order was placed on September 10th

      • LFCNikos's avatar
        LFCNikos
        10 months ago

        I already refunded it but a short fix was asking EA Support to remove the trial itself from my account, worked like a charm but came back around 20 mins later.
        If you can get it permanently removed it will be fixed.

  • jlong20xbox's avatar
    jlong20xbox
    10 months ago
    @EA_Hux this doesn't work. I had early access, played the free 10hr trial on Xbox. Brought the game (disc version) & I go to open the game and it says I have used up my 10hrs and I must purchase the game. I have uninstalled and installed again... the game would work and then I would turn my xbox off again, back on and the error message appears again.

    I can't keep uninstalling and installing everyday.

    I have cleared my storage also - that hasn't worked.

    We all need a solution as I can see on X that a number of people encountering the same issue. We pay a lot of money for this game and this isn't right.

    Besides that, why is it impossible to chat to someone? Is there not a quick option/way to use the online chat service?

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