Solved
Forum Discussion
10 months ago
@BigosKappa same ☹️
EA_Hux
Community Manager
10 months agoHello,
Can you try to uninstall the game trial and install the game again but make sure you select standard edition ? (don't worry, you will not loose your Ultimate team progress doing so)
- 10 months ago
There is not a option to do that :/
- 10 months ago
This isn't working, I uninstalled the trial, and I can't download the game. It redirects me to purchase the game again. The pre-order was placed on September 10th
- 10 months ago
same thing :/
- 10 months ago
I already refunded it but a short fix was asking EA Support to remove the trial itself from my account, worked like a charm but came back around 20 mins later.
If you can get it permanently removed it will be fixed.
- 10 months ago@EA_Hux this doesn't work. I had early access, played the free 10hr trial on Xbox. Brought the game (disc version) & I go to open the game and it says I have used up my 10hrs and I must purchase the game. I have uninstalled and installed again... the game would work and then I would turn my xbox off again, back on and the error message appears again.
I can't keep uninstalling and installing everyday.
I have cleared my storage also - that hasn't worked.
We all need a solution as I can see on X that a number of people encountering the same issue. We pay a lot of money for this game and this isn't right.
Besides that, why is it impossible to chat to someone? Is there not a quick option/way to use the online chat service?
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