Lagging menus, keep getting kicked out of UT
Are the servers down? As I can't browse anything or open packs without it kicking me out and saying cannot connect to UT at the moment. Even in game, start a game, play for a few mins and it kicks me...
Forum Discussion
@EA_Aljo wrote:Hi there, @Stu_Laudrup1873
Thanks for reaching out. We should go through some connection troubleshooting to see if we can find out why you keep disconnecting and lagging. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
It's happening in game. 2 of my champs playoffs games I've been kicked out of and received losses. Fortunately I managed to win the other 3 but this is gonna cost me wins in the finals and therefore rewards. I need this rectified please it has zero to do with my connection to my Internet dropping. It's solely the FUT/EA servers
Also admin, I'm having the same issues as everyone else that when I open a pack it crashes and I have to restart. Same as sbc's. So whilst I appreciate you have to do your jobs and check it's not the user's connection, surely you can acknowledge there's a much wider and larger problem considering so many people suffering the same.
EA_AljoCommunity Manager
Both you and @Rhymes_IRL have BT as your ISP. It's very possible this is an issue on their end. We will continue to monitor for issues with our servers. Unfortunately, I don't have anything else to suggest except making sure you go through all the troubleshooting steps here.
@CoYi_123 As long as you remain on a wireless connection, you will experience lag and disconnects a lot more frequently than using a wire. That is to be expected and is completely out of our control.
@EA_Aljo wrote:Both you and @Rhymes_IRL have BT as your ISP. It's very possible this is an issue on their end. We will continue to monitor for issues with our servers. Unfortunately, I don't have anything else to suggest except making sure you go through all the troubleshooting steps here.
@CoYi_123 As long as you remain on a wireless connection, you will experience lag and disconnects a lot more frequently than using a wire. That is to be expected and is completely out of our control.
But it's not just us, if you look on twitter and on here there are many many more having the same problem. Are we all on BT. As I ran a diagnostic on my router and all is perfect. Also, other online multiplayer games work fine so how can you explain that? So you're saying this is just going to stay like this as there's nothing you guys can do? Come on lads, there's hundreds if not thousands of people suffering with this and being unable to open packs , it's not a coincidence
So is there something we can take to our isp (BT) and tell them like IP addresses that we need to connect to, something to offer them a bit of guidance so they can troubleshoot.
you say its out of your control but your not understanding my point, if the WiFi is seemless on multiple games (Including Pro Clubs which is on the EA servers AND even gameplay when I manage to get through the menus) then it is an EA issue, the menus are unbearable and have been since the recent patch for myself, is there anywhere I can escalate this? any contact details I can reach out to?
@EA_Aljo wrote:Both you and @Rhymes_IRL have BT as your ISP. It's very possible this is an issue on their end. We will continue to monitor for issues with our servers. Unfortunately, I don't have anything else to suggest except making sure you go through all the troubleshooting steps here.
@CoYi_123 As long as you remain on a wireless connection, you will experience lag and disconnects a lot more frequently than using a wire. That is to be expected and is completely out of our control.
Also I've attached my speed test results direct from BT themselves. Have a look
I'm also with u on this very positive that it's not BT as I'm also with them I can play any other game completely fine with full connection just eafc servers
I think a twitter thread is needed on ea communications to let ea know and hopefully sort this out
I just find this ridiculous cause I really thought it was a problem on my end but now it's clearly not I just find it frustrating that it's not been identified and tweeted out by ea at this time
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