Steam version - Japanese missing & game won't launch

Hello,

I am writing this message using a translation tool, so I apologize if my English is not perfect.

I am posting here because I can no longer continue my previous support case.

Here is a summary of my issue.

After reinstalling EA SPORTS FC 25, Japanese completely disappeared from the in-game language list.

I tried  all of the following troubleshooting steps:

Reinstalling the game, setting Steam's language to Japanese, verifying the integrity of the game files, clearing the EA App cache, repairing the EA App, and recreating my game profile.

None of these steps resolved the issue.

I then contacted EA Support through live chat. The advisor told me that they had changed some settings on my account and that reinstalling the game would resolve the problem.

I followed the instructions given by EA Support, but instead of fixing the problem, the situation became worse.

However, after reinstalling the game, the situation became even worse.

Since then, every time I try to launch the game, it immediately displays the following error message and then closes:

"%game% is managed by Steam, so we couldn't complete your request. Please go to Steam to complete your request."

Because of this, I am completely unable to launch or play the game. The game does not even reach the title screen.

In addition, EA SPORTS FC 25 has disappeared from my EA App library, even though I purchased the game on Steam.

Furthermore, when I try to launch the game through the EA App, I receive the following message:

"You don't have access. Another user who owns this title may have downloaded it on your device. Please sign in with another account or restart the app and try again."

This is incorrect because I purchased EA SPORTS FC 25 on Steam using the same EA account that has always been linked to my Steam account. I have never used another EA account for this game.

Because of this, I believe there may be a problem with the ownership or license of my game on my EA account.

I contacted EA Support again, and I was informed that this is a known issue and that the team is actively working on a fix.

However, It has not been over two weeks with no updates. My previous support case has also been closed even though the problem has not been resolved.

I am very disappointed with this situation. I paid for this game, but I currently cannot use it at all.

I still want to continue playing the EA SPORTS FC series, and I am considering purchasing EA SPORTS FC 26. However, after this experience, I am worried the same problem could happen again.

I would greatly appreciate it if someone from EA could answer the following questions.

1.Will the issue preventing me from accessing FC 25, including the missing Japanese language, be resolved?

2.Is there any estimated time frame for fixing this issue?

3.If I purchase FC 26 on Steam, can EA confirm that I will not experience the same issue?

4.Since I currently cannot access the FC 25 that I purchased, will EA provide any compensation or another appropriate solution?

Thank you very much for your time. I would sincerely appreciate any update regarding this issue.