Lagging menus, keep getting kicked out of UT
Are the servers down? As I can't browse anything or open packs without it kicking me out and saying cannot connect to UT at the moment. Even in game, start a game, play for a few mins and it kicks me...
Forum Discussion
Also admin, I'm having the same issues as everyone else that when I open a pack it crashes and I have to restart. Same as sbc's. So whilst I appreciate you have to do your jobs and check it's not the user's connection, surely you can acknowledge there's a much wider and larger problem considering so many people suffering the same.
EA_Aljo
Community Manager
Community ManagerBoth you and @Rhymes_IRL have BT as your ISP. It's very possible this is an issue on their end. We will continue to monitor for issues with our servers. Unfortunately, I don't have anything else to suggest except making sure you go through all the troubleshooting steps here.
@CoYi_123 As long as you remain on a wireless connection, you will experience lag and disconnects a lot more frequently than using a wire. That is to be expected and is completely out of our control.
@EA_Aljo wrote:Both you and @Rhymes_IRL have BT as your ISP. It's very possible this is an issue on their end. We will continue to monitor for issues with our servers. Unfortunately, I don't have anything else to suggest except making sure you go through all the troubleshooting steps here.
@CoYi_123 As long as you remain on a wireless connection, you will experience lag and disconnects a lot more frequently than using a wire. That is to be expected and is completely out of our control.
But it's not just us, if you look on twitter and on here there are many many more having the same problem. Are we all on BT. As I ran a diagnostic on my router and all is perfect. Also, other online multiplayer games work fine so how can you explain that? So you're saying this is just going to stay like this as there's nothing you guys can do? Come on lads, there's hundreds if not thousands of people suffering with this and being unable to open packs , it's not a coincidence
So is there something we can take to our isp (BT) and tell them like IP addresses that we need to connect to, something to offer them a bit of guidance so they can troubleshoot.
@Rhymes_IRL wrote:So is there something we can take to our isp (BT) and tell them like IP addresses that we need to connect to, something to offer them a bit of guidance so they can troubleshoot.
I've just been off the phone to them and they checked everything. There's nothing wrong their end. When I explained that other games work fine they were a bit like "well can't you put 2 and 2 together and contact the game manufacturer ", however EA are just putting their fingers in their ears and not acknowledging there is a widespread issue
you say its out of your control but your not understanding my point, if the WiFi is seemless on multiple games (Including Pro Clubs which is on the EA servers AND even gameplay when I manage to get through the menus) then it is an EA issue, the menus are unbearable and have been since the recent patch for myself, is there anywhere I can escalate this? any contact details I can reach out to?
@EA_Aljo wrote:Both you and @Rhymes_IRL have BT as your ISP. It's very possible this is an issue on their end. We will continue to monitor for issues with our servers. Unfortunately, I don't have anything else to suggest except making sure you go through all the troubleshooting steps here.
@CoYi_123 As long as you remain on a wireless connection, you will experience lag and disconnects a lot more frequently than using a wire. That is to be expected and is completely out of our control.
Also I've attached my speed test results direct from BT themselves. Have a look
Hi I've also been experiencing my game not loading and getting kicked off servers wich started yesterday evening and has proceeded onto today and I've been looking for many solutions but still can't figure it out
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