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Saavy80's avatar
Saavy80
Rising Newcomer
3 months ago

Lost online connection after age verification

My son has not been able to play online for over a week now. I have tried all the different help tips such as network connection check, restarts etc but nothing works. I can connect from his Xbox under my profile. When I select reconnect under his profile it asks for an age verification. When I select “start verification” in the game it just goes to the “you have lost your online connection” screen. I am assuming it is something to do with the age verification given I do not have same issue. Anyone can help?

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. There is an age limit for multiplayer. This depends on your country. It ranges between 13 - 16. So, if they are under the minimum age for your country, they won't be able to play multiplayer modes.

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