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woxihuandapiguMM's avatar
woxihuandapiguMM
Seasoned Rookie
3 days ago
Solved

Manual review, please do not provide me with copied and pasted replies

-Loyal Player Wrongfully Banned of “Coin Trading”-

Dear EA Account Security Team:

I am writing to formally appeal the suspension of my EA FC 25 account (Account ID: woxihuandapiguMM / Email: [edit: email address removed]).
The notification cited "coin trading" as the reason, but I have never engaged in any form of real-money trading, third-party coin transactions, or violations of EA's Terms of Service.

1.

I've poured over 750+ hours into this game and spent FIFA Points 10,000+ – buying a pack every event without fail.

My Commitment to Fair Play:

FC 24 to FC 25 Veteran: Played over 1,800 hours across two editions with zero violations,Strict Rule Adherence: Never used third-party services, coin trading sites, or market exploits,Legitimate Coin Sources: Exclusively from match rewards, SBCs, and natural market trading

Cheating makes me SICK. Whether it's hacks or coin trading, I've ALWAYS supported EA banning the real bad guys.

EA's red ban accuses me of coin trading when in reality, besides opening tradeable packs and getting SBC players, I barely even use the market.

2.

Throughout my use of EA FC 25, I have strictly adhered to all gameplay policies:

I solely trade players through the in-game Transfer Market using legitimately earned coins.

I have never used third-party services, real-money transactions, or unauthorized methods to obtain coins.

My account activities are entirely self-operated—no sharing, botting, or suspicious logins.

I deeply love this game and have been consistently active everyday, participating in Champions and Division Rivals matches with great enthusiasm.

3.

I believe this penalty may result from a system error, false detection, or misunderstanding of my legitimate trading activities. I kindly request a thorough manual review of:

My account's transfer market logs (purchases/sales).

Login history and IP addresses.

Coin flow sources and transaction patterns.

4.Critical Clarifications

I have NEVER:

Listed players at artificially low prices

Coordinated transfers with other accounts

Purchased/sold coins through external platforms

My market activities are:

Player trading for squad improvement only

All transactions at fair market value

Publicly verifiable through my transfer history

5.Request for Resolution

Full Audit: Scrutinize my account's entire transaction history (FC23-FC25)

Evidence Disclosure: Provide timestamps/amounts of "violating" transactions

Immediate Restoration: Reverse this erroneous ban that disregards my 3-year clean history

As a dedicated player who deeply values this account, Thank you for your fair reconsideration.

Attestation:
"I solemnly declare all statements herein are true and will accept legal consequences for perjury."

Respectfully awaiting your prompt re-examination.

Sincerely,

Pluto Ye

[edit: email address removed]

June 15, 2025

  • Hi there. All disputes are manually reviewed by our Terms of Service team. You're welcome to submit another so they can investigate your account again if you haven't submitted 3 disputes already. Instructions for that can be found here

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there. All disputes are manually reviewed by our Terms of Service team. You're welcome to submit another so they can investigate your account again if you haven't submitted 3 disputes already. Instructions for that can be found here

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