Forum Discussion

BDog512's avatar
BDog512
6 months ago

Matchmaking ping is no longer good but internet is good

My ping has gone from 25-35 to 60-80 plus the last few days. I have contacted my ISP and they tested my speeds. My speed is not the issue. I have 100+ download, 10+ upload, and my ping is around 30. ...
BDog512's avatar
BDog512
6 months ago

Can you please help me with this, I am still having issues.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
6 months ago

Thanks for the additional information. What platform are you playing on? 

In this article, you can find some tips to improve the connection with our servers: Troubleshoot your connection to EA games

  • BDog512's avatar
    BDog512
    6 months ago

    I am playing on Xbox.

    • BDog512's avatar
      BDog512
      6 months ago

      Xbox Series X.

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        6 months ago

        Thanks for the additional information. Is your Xbox connected via Ethernet cable or Wifi? In case it's connected via Wifi, I would suggest that you connect directly via Ethernet cable. Sometimes, there could be other devices in your home network that could be using your internet bandwidth, and a wired connection is always more reliable than wifi. 

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