Missing High-Rated Players in EA FC25 After Repeated Disconnections

Dear EA Support Team,

I am writing to report a serious issue with my EA FC25 Ultimate Team account, and to express my growing concern due to the lack of response from your support team.

At approximately 5:30 AM Vietnam time , I experienced multiple disconnections while playing the game. Despite the interruptions, everything in my squad was still normal at that time.

However, when I logged back into the game at around 3:00 PM Vietnam time the same day, I was shocked to discover that all of my high-rated players had completely disappeared from my squad.

I immediately submitted a support request, but I have yet to receive any reply. This is extremely worrying to me, as I have spent a great deal of time and effort grinding to earn those valuable players. Losing them without any explanation or update has caused me a lot of stress and disappointment.

For your reference, here are my account details:

• EA ID / Gamertag / PSN ID: nambui2012
• Platform: PC
• Date and time of disconnections: Around 5:30 AM (Vietnam time)
• Time issue was discovered: Around 3:00 PM (Vietnam time)
• Registered email address: [edit: email address removed] 
• I kindly urge you to look into this matter as soon as possible. If needed, I can provide screenshots or any other supporting information to assist your investigation.

Thank you for your time and support. I truly hope to hear from you soon.

Sincerely,

Bui Hai Nam
Contact: [edit: email address removed]